Privacy Policy

Last Updated: 17th February 2025.

Welcome to Illumion. We are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website illumion.io or engage with our services.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, company name, and any other contact details you provide through forms, registrations, or direct correspondence.
  • Account Information: If applicable, usernames, passwords, or profile details used to access client portals or custom features.
  • Payment Information: While we may collect billing details when relevant, all financial transactions are handled securely via third-party payment processors.
  • Technical Data: IP address, browser type, operating system, device identifiers, and browsing actions while using our website.
  • Communication Data: Information provided in email conversations, support tickets, or contact form submissions. 

2. How We Use Your Information

We use the data we collect to:

  • Provide and improve our services and customer experience
  • Communicate with you regarding inquiries, updates, or service changes
  • Process payments or invoices if applicable
  • Maintain the security and functionality of our website
  • Analyse user activity and improve website performance

3. Sharing Your Information

We do not sell or rent your data to third parties. However, we may share your information with:

  • Service Providers: Trusted third parties who assist with hosting, analytics, customer management, or payment processing
  • Legal Obligations: If required by law, court order, or to comply with legal processes
  • Business Changes: In the case of a merger, sale, or restructuring, data may be transferred as part of the business assets

4. Data Security

We implement appropriate technical and organisational measures to secure your personal data. While we do our best to protect your information, no internet-based platform is entirely risk-free, and data is shared at your own discretion.

5. Cookies & Tracking Technologies

Illumion.io uses cookies and similar technologies to track visitor interactions, enhance usability, and monitor site performance. You can control cookie settings in your browser, but disabling them may affect site functionality.

6. Your Rights

Depending on your location and applicable laws, you have the right to:

  • Access or update the personal data we hold about you
  • Request the deletion of your data
  • Withdraw consent for marketing communications
  • Object to or restrict how we process your data
  • Request a copy of your data in a structured format (data portability)

To exercise your rights, please contact us using the information below. 

7. Data Retention

We retain your personal data only as long as necessary for operational, legal, or regulatory reasons. Once no longer required, data is deleted or anonymised securely.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and recommend reviewing their privacy policies before sharing your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date at the top. In cases of significant updates, we may notify you directly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Illumion

Email: info@illumion.io

Website: www.illumion.io